- I ordered a product today how long will it take to receive it?
Lead time will depend on the manufacturer. It varies from shipping same day to 14 business days or more for custom orders. Ask your sales contact for accurate lead time. We keep you informed and make every attempt to meet your project deadlines. - How do I track my shipment?
Our customer service department or your sales associate will email you the tracking number associated with your shipment. - What is Mirapath's return policy?
In general, Mirapath accepts returns within 30 days excluding custom solutions. Returns might be subject to a restocking fee depending on the manufacturer and condition of the returned products. - Can I call the manufacturer for technical support?
Yes. Our customers' are fully entitled to manufacturers' service and support. Our support team is also available to you. - How do I return a product?
In order to return a product, you must obtain a RMA number from your sales associate or the customer service department.
Returns without RMA numbers will not be accepted.
To expedite the RMA process, you may fill out the RMA request form and fax it to (408) 521-0520.
Generally, the following information is needed for a RMA request to be approved:
- Customer name
- Customer number
- Invoice number
- Item serial number(s)
- The number of items being returned
- Whether the product box has been opened
- Nature of the problem
Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to Mirapath on returned items, and Mirapath will pay the shipping charges on the replacement or exchange item(s) going back.
Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Mirapath's discretion. If authorized, returns after 30 days from invoice will be issued as credit toward FUTURE PURCHASES ONLY.
If your return product is accepted, we will post a credit to your Mirapath account within 96 hours from the time that we receive the returned merchandise. Each return is credited in the same manner as payment.
After you receive your RMA#, please note:
- Your RMA# is valid for 15 business days
- Ensure that all original material such as documentation, manuals, cables, CDs are included in the returned shipment
- Ensure that the product returned is packaged securely with sufficient packing material. Mirapath is not liable for damage caused during shipment back to us
- It is also suggested that you insure the return package. We are not liable for lost merchandise
- Clearly mark the shipping box with the RMA# issued
- Send returned merchandise to:
Att: Customer Service Department
RMA #________________
Mirapath, Inc.
10950 North Blaney Avenue
Cupertino, CA 95014
