Mirapath is a fast growing computer hardware value added reseller, focused in data center and lab infrastructure. We provide data center management solutions to a wide variety of customers: Fortune 500, government agencies, universities, start-ups. We are channel partners with the leading manufacturers in this space. Our customers include Stanford University, Federal Reserve Bank of San Francisco, Juniper Networks, Cisco, Brocade, HP, Nokia, among many others.
Available Positions:
Sales & Support Engineer
In this position, you will be wearing 3 main hats: Sales (pre-sales) Engineer, Tech Support (post-sales), Professional Services Engineer
Sales engineer:
- Work closely with customers and account managers during the pre-sales process to identify and analyze their technical and business needs
- Apply your knowledge to propose solutions
- Educate the customer on the benefits/value add of our solutions
- Create appropriate technical remote and on-site demos
- Collaborate with the sales team on solutions comparisons and customer proposals
- Research new solutions that would further deliver value to our customers
- Provide on-site and remote technical support
- Must have high level of phone etiquette, integrity and professionalism
- Strong ability to troubleshoot and provide resolution to customers
- Resourcefulness and thoroughness are key
- Document cases in Salesforce.com
Professional Services:
- Install and configure the Mirapath solutions: power strips, console servers, software management platforms
- Create written deliverables to customers
- Ensure that statement of work is accurate and deliverables meet the requirements
- 5+ years of related experience, with exposure and understanding of data center and lab infrastructure
- BS in Computer Science, Electrical Engineering
- Proactive, eager to learn
- Strong sense of accountability, responsibility, and ownership
- Passionate about enterprise technology
- Ability to wear multiple hats
- Effectively interact with customers and vendors
- Time management and prioritization skills
- Ability to learn new concepts and technologies easily
- Ability to share technical knowledge with sales team and customers in appropriate and effective ways
- Comfortable managing multiple projects simultaneously
- Very strong IT infrastructure knowledge. Networks, LAN/WAN operations, VPN, server support
- Fundamental knowledge of data center, lab or co-location infrastructure. Power (single phase, 3 phase, capacity calculations), cooling, airflow, cable management, fiber optics, copper, BMS systems
- Solid knowledge of TCP/IP, DHCP, DNS, HTTP
- Linux experience 1- 2 years (scripting a plus)
- Experience and understanding of Active Directory, Radius, TACACS
- Experience and understanding enterprise switches, routers and firewalls
- Experience with virtual environments
To apply: Send your resume (in the body of the email, not as an attachment) and a short cover letter (include what interested you about this position and salary range) to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Mirapath is always looking for qualified individuals, Should our culture and company philosophy match yours, please send a resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
